Policies

Check-in and Check-out
Check-in starts at 2 pm; check-out is at 11 am. Late check-ins after 7pm can only be accommodated when pre-arranged. Please let us know what time you plan to arrive when you reserve your stay, or simply give us a call to confirm your approximate arrival time a day or so before your stay.

Cancellations
We understand unforeseen circumstances may make it necessary for you to cancel or postpone your stay. If you notify us of such a need at least two weeks prior to your reserved stay, we will be happy to refund your deposit, minus a $30 handling fee. If you need to cancel after the 14th day prior to your reserved stay, we will do our best to rebook your room with another guest. If we are successful, we will gladly refund your deposit, minus the $30 handling fee. If we are unsuccessful and the room goes un-booked, you will forfeit your deposit.

Reservation Alterations
If you need to alter your reservation to stay fewer days than originally booked, you are responsible for the full cost of your reservation if the change is not made prior to 14 days of the start of the scheduled stay. If, however, we are able to rebook the unused portion of your reservation, you will not be charged for that portion. Only a $30 handling fee will apply.

Smoking, Candles and Incense
For the safety of our historic properties and the comfort of all of our guests, smoking is not allowed in the inns. Open-flame candles and incense burning are also prohibited. Failure to adhere to this policy will result in an automatic $150 fee charged to your credit card on file.

Pets
We love them, but our insurance policy does not allow us to accommodate pets.

Cell Phones
To ensure the comfort and contentment of all guests, especially you, we respectfully ask that cell phones not be used in dining areas and in YOUtopia spa.

How far in advance do I need to make my reservation?
Rooms are reserved on a first-come, first-served basis. Generally speaking, weekends book-up earliest (we can almost always accommodate a weekday stay).

How do I make a reservation?
You can check availability and book a reservation on our website, or call us toll-free at 866-inn-dulj (866-466-3855) to reserve your stay. We will take your pertinent information and send a confirmation by email or postage mail. Your reservation is secured with a 50 percent deposit of the total cost of your stay. You can make this payment with any major credit card. 

What if I need to cancel my reservation?
We understand unforeseen circumstances may make it necessary to cancel or postpone your stay. If you notify us of such a need at least two weeks prior to your reserved stay, we will be happy to refund your deposit, minus a $30 handling fee. If you need to cancel after the 14th day prior to your reserved stay, we will do our best to re-book your room with another guest. If we are successful, we will gladly refund your deposit, minus the $30 handling fee. If we are unsuccessful and the room goes un-booked, you will forfeit your deposit.

What about reservations for spa treatments?
We recommend appointments for YOUtopia Spa be made well in advance of your stay, especially since our spa is also open to day visitors. To make an appointment, call 866-466-3855.

What meals will be served?
A complimentary breakfast is served each morning at 9:00 am. Our chef will personally prepare a scrumptious hot breakfast, and if you have any dietary restrictions (salt-free, sugar-free, vegetarian, etc.), just let us know when you reserve your stay, and we’ll be happy to accommodate you.

Are alcoholic beverages available?
The Mansion is fully licensed by the State of Pennsylvania to serve alcohol. We have a full bar available for guests staying at the Mansion. All alcohol consumed at the Mansion, by State regulations, must be purchased on site and served by the Mansion staff, with the exception of private consumption in your guest room.

Will I receive housekeeping?
We provide housekeeping after the 3rd night of your stay, unless you request it sooner. We are always on hand, however, should your room need attention at anytime.

What classes or activities are available at the resort?
You can do as much or as little as you want during your stay. There are complimentary fitness classes and recreational activities, such as tennis, swimming, lawn games and marshmallow roasting at no charge. In addition, there are special activities on and off premises for nominal fees. 

What do I need to bring with me? Toiletries, robe etc.
You should bring your own personal necessities, but we do supply customized Akwaaba glycerin soap, shampoo/conditioner, bubble bath and shower caps. And you’ll fall in love with our luxurious robes! Irons and hair dryers are also available. 

I’ll be celebrating a special occasion when I come to visit. Are there any added touches you can provide?
We have a number of great packages, ranging from spa treatments to champagne, strawberries and fresh whipped cream. Click on special packages to learn more.

What season is best to visit The Mansion at Noble Lane?
There’s always plenty to do inside and at the resort year-round, and The Lake Region of Northeast Pennsylvania is a four-season destination for outdoor activities, including snowshoeing and snow sports in the winter, hiking and biking in the spring, fully appreciating nature in the fall, and taking the utmost advantage of the area’s lakes in the summer.

Are groups allowed to buy-out the resort for weddings, retreats and private functions?
Absolutely! We’re the perfect venue for special events, conferences and private affairs.

Should I leave a tip for my waiter and housekeeping staff?
If you have received outstanding service, it is customary to leave a tip. Remember, your innkeeper and housekeeper are preparing and serving you breakfast, tending to your room and providing concierge services in addition to many other niceties. This is a hospitality service industry, just like restaurants and spas, and the staff really does depend on tips to supplement their income.